Ok then.Sometimes customers simply won't accept/understand an answer if it isn't what they want/expect to hear, and translate that into "poor customer service."An adequately trained rep should have the understanding and skill set to ask the appropriate questions to determine the caller's objective.It's a "very basic yet substantial problem" with lots of companies, not just Vanguard. But the "trained, knowledgeable" agent still has to be able to understand what the customer's objective is and I'm saying that after reading this thread, despite decades of moving my own funds to and from various Vanguard accounts, I have no idea what the objective is.Seems to me like not being able to quickly reach trained, knowledgeable customer service agents is a very basic yet substantial problem with Vanguard customer service. Such an agent, if one exists, should be able to help the OP appropriately, or at least advise him how the matter should be handled.
Statistics: Posted by samsoes — Mon Sep 16, 2024 7:24 pm — Replies 17 — Views 858
