OK, I just disagree with your point. I believe that there will *always* be some customer services issues with an organization. And thus more users does in fact lead to more complaints in absolute numbers. So more users does mean more complaints. IMO.What I am challenging is the following two points:
- more users -> more complaints
- My guess is that any large organization with millions of customers will have complaints.
The level of complaints about vanguard go beyond bogleheads which is evident by the press coverage. Therefore the association between bogleheads and vanguard in regards to the severity of the complaints is no longer relevant.
Large organization with millions of customers of course will have complaints. But the point here is not about whether or not vanguard has complaints, it's about the amount of the complaints compared to other comparable brokerage firms like fidelity and Schwab.
I also think that while I don't have great faith in JD Powers, I have more faith in them than in anecdotes and complaints that aren't at least somewhat normalized to numbers of accounts.
I don't think you understand what I have been asserting.
I was NOT challenging the nature of proportion (big company has high number of customers, higher number of customers of course would yield higher number of complaints compared to a smaller company that has smaller number of customers).
Fidelity is also a huge company that has a huge number of customers. But the severity of the complaints reported here as well as the general public in the form of press coverage is a lot less.
What anecdotes are you referring to?
Did I say someone somewhere as an individual or small group of people? No I did NOT.
I wrote "the press" as in mainstream financial media.
Please go back and re-read my post carefully before responding with strawman argument. Stick to the pertinent information and specific argument, not related information with a completely new argument.
Statistics: Posted by LeslieSmiley — Fri Apr 19, 2024 4:24 pm — Replies 1741 — Views 185647