The business made a mistake...for 9 months. If I were the business owner, I would never do this to someone. I would eat the loss because my employees overlooked this for so long. There are many ways it could inconvenience/trouble someone to make an unexpected charge to a personal credit card 9 months later. What they can do and should do are different things. This was a very bad business decision and I think the OP is justified in being angry.Interesting perspective. Couldn't one say that the customer/customers should have contacted the hotel about having not been charged?This would not be okay with me at all. They should have contacted you first about the mistake. I would complain to both the hotel manager and to the credit card company. No way would I accept gratuity/tip being charged twice.
Ultimately I would expect to still pay the meal charge (with only one tip) but get some credit toward a future hotel stay or something for their mistake and long delay in resolving it. This is terrible accounting and customer relations.
The OP effectively got a 9 month interest free loan from the hotel, and you feel that the hotel should also kick in more?
There are a couple of additional factors that might affect a suggested course of action here.
1) If the OP's CC had an existing balance, and now this charge beings accruing CC interest from the date of the charge. I would not be happy with an additional 20-25% CC interest for that. In that case I would be working diligently to get the charges reversed as opposed to simply asking the parent to reimburse.
2) I absolutely would be disputing the new final bill, which seems higher than the previous final bill due to a double gratuity charge. I believe 18% is a standard practice for unsigned (or non present) CC slips. I know in the past I have accidentally taken the CC slip I signed, and the restaurant has added 18% as a tip. Clearly a $50 meal is different than a $1000 event, but I can still see this happening. I would call and ask for that to be removed.
I have worked at locally-owned restaurants and a small hotel, and any mistake in favor of the customer would never have been corrected. Errors happen as a cost of doing business, but good will towards customers and a good reputation are more important than recouping losses due to employee errors. Firing or disciplining an employee might be have been needed.
Statistics: Posted by leeks — Sat Mar 30, 2024 12:20 pm — Replies 68 — Views 3458